Grosvenor Casino is a familiar name to seasoned land casino players, as the casino owners – Rank Group, are in charge of operating 58 casinos across UK soil. This leads the brand to self-proclaim itself as UK’s leading casino operator. It is a courageous statement which certainly has some merits, as Grosvenor casinos offer an all-in-one entertainment package for a night or even a whole day out.
Transferring your bricks and mortar casino to the spheres of online gaming is an uneasy task, and not everyone succeeds in doing so. Despite their online launch several years ago, Grosvenor’s online counterpart is not up to par with established online household names like William Hill or Ladbrokes on the popularity charts.
Let’s see what this land based giant has to offer to the online gaming audience, and if the reason for their underwhelming online presence is lack of quality or something else.
Grosvenor Casino Bonus
Grosvenor’s bonus may be miniscule in comparison to what we’re used to seeing by now, but we actually much prefer it above everything else because of the way it works. The welcome bonus amounts to £20, and to claim it all you need to so is deposit £20 or more and wager that sum x5 times. After you’ve completed your initial deposit and wagering, you’ll be credited with actual free £20.
Furthermore, Grosvenor doubles their generosity when it comes to members of any of the casino’s land based counterparts. Enter your membership details during registration and after that you’ll be treated with a £20 no deposit bonus.
Grovenor Casino Bonus Terms
We liked the casino’s transparency when it comes to welcome bonuses. The terms and conditions page isn’t riddled with vague sentences that may see your winnings void later down the line, instead it is concise and understandable. You can wager your bonus on any game, the thing to keep in mind is that placing even money bets won’t contribute towards wagering, alongside games played on the download casino, live casino and poker.
There is but one slight annoyance, which is that deposits made using e-wallets Neteller, Skrill or Ukash will not qualify for your bonus.
Grosvenor Casino No Deposit
For those of you who are finding this offer to be lackluster, and are coincidentally members of one of Grosvenor’s land casinos – which is admittedly quite a narrow audience, you are eligible for a £20 no deposit bonus.
Grosvenor Casino Bonus Withdrawal
The wagering requirements for the no deposit bonus are the same as for your initial deposit bonus. No matter how you look at it they’re quite light. Of course, this is an obvious indicator of how well Grosvenor treats their land casino chain customers.
The only thing you should pay attention to is that even money bets won’t contribute towards the wagering requirements. Also, poker, live casino games and all games from the download client are exempt from the wagering.
Grosvenor Casino Free Spins
As far as bonuses are concerned, you won’t find any in the form of free spins at Grosvenor. The casino compensates by way of reoccurring cashback promotions which vary in shape and size, for which you’ll need to keep track of our or the casino’s website itself.
Grosvenor Casino Download
Grosvenor offers a downloadable lobby client in which you can download any and all games to your desktop. The client is not all too different from the instant play lobby as far as functionality goes, and it really boils down to your personal preference on where you decide to play.
Software Used at Grosvenor Casino
There’s over 200 quality titles on offer at Grosvenor online, and they’re brought to you by a mixture of esteemed software suppliers. WMS, IGT, Amaya, Novomatic, Barcrest, Electracade and many more comprise the wonderful gaming selection at the casino.
Video slots alone number in the hundreds, but you also have your fair share of table games. There’s also a downloadable poker client where you can face off against other players. It’s apparent that the casino has made an effort to please the global playing audience, albeit we were surprised by the lack of NetEnt, Play N Go or Microgaming. They boast some of the most modern titles and attractive game structures, but that is to each his own and hardly a downside.
Other Promotions at Grosvenor Casino
The welcome bonus, as light as it is in the wagering requirements department, it’s far from what a hefty sum. The casino will compensate by way of recurring promos, most of which are cashbacks ranging from 20% to 50% on your month’s losses. You’ll need to keep up with Grosvenor’s promotions section, but more often than not you’ll have something extra to supplement your bankroll.
Grosvenor takes your payments in and out of the casino with utmost care and security. While their list of payment methods isn’t the more extensive you’ll ever see, it is still more than adequate as far as UK’s most commonly used banking solutions are concerned. Here’s what you can use:
The first signs of proper customer service are having live chat, and preferably having support open 24/7.
Unfortunately, the case with Grosvenor casino is that they’re omitted both from their help section. The live chat button, for some reason, can only be found during registration. Perhaps having a massive offline presence as well as online is stretching them thin, but this is something we expect even from the most average online casino, not to mention brands that are trying to break through at the top.
Nonetheless, there are still ways to get in touch. That is the free phone number and email at [email protected] Working hours are 08:00 AM – 23:59, 7 days a week. On a plus note, whether you’re calling or e-mailing you’ll have proper treatment by a professional support agent who is more than willing to assist in your queries.
Grosvenor Casino Mobile
Grosvenor has mobile support for all devices, be it tablet or smartphone, compatible across Android and iOS. The mobile casino can be directly accessed without downloading an app, and we must say that it looks more compact and overall eye-pleasing than the desktop site itself.
However, you won’t be getting the smoothest experience in the world, especially on a midrange device. The site is resource intensive and things take time to load – more than usual at least.
A very important aspect of online casinos nowadays is the live casino. Unsurprisingly so given their land casino background, Grosvenor’s live gaming department sparks of professionalism and elegance. The dealers are in line with the brand’s standards, and they take care of over 30 tables you can choose from. The games on offer are Roulette, Blackjack, Hold’em, Baccarat and 3 Card Poker.
Grosvenor’s unique attribute is the site’s apparent interconnection with its chain of land casinos, which they make sure to let you know by way of various nods and links on their website. The casino outputs a general feeling that you’re putting your money with a trustworthy brand, one that has decades of experience in the industry. It’s something that’s most certainly true, and if you’re already a member of Grosvenor’s chain, you are given benefits right off the bat.
Grosvenor Affiliates is split into several products; Casino, Poker, Slots, Games and Live Casino. Regardless of product, you’re getting hefty commission of up to 35%. The commission percentage varies on the net revenue, but there are also flexible plans you can arrange. You’ll need to check out the full details over at their website, or perhaps contact the affiliate team.
Grosvenor Casino Review Summary
As far as having a smooth and overall pleasing online gaming experience, Grosvenor will not disappoint. In the least, you can grab your no deposit bonus and check it out. And it’s definitely worth checking out. The one downside would be the subpar mobile support, but overall there’s no reason to criticize the casino too much.