Casilando Review

This ever-improving UK casino offers a great online gaming experience. With round the clock support and plenty of games to choose from, Casilando gets a thumbs up from me.

Casilando – A Premium Casino

Looking for an honest Casilando review? You’re in the right place. We reveal why this UK site is building a strong reputation in the industry.

Explore well over a thousand games and exciting promotions. Is this casino safe? Do they accept PayPal? How good is their customer support? We reveal the answers to these and much more in our review.

Welcome Bonus up to £100 & 20 Extra Spins

Casilando New Customer Offer

Get bonuses now?	Head to the casino!
Bonus amount	Up to £100 plus 20 bonus spins
Registration & deposit required?	Yes
Bonus code required?	No
Expiry date	Bonus within 30 days, free spins within 10 days.
Wagering requirements	35x
Payment exclusions?	No
Terms & Conditions	18+ New players only. Min deposit £10. 20 Bonus Spins valid on Book of Dead. Bonus funds are 100% up to £100. Bonus funds + spin winnings are separate to cash funds and subject to 35x wagering requirement. Only bonus funds count towards wagering contribution. £5 bonus max bet. Bonus funds must be used within 30 days, spins within 10 days. Affordability checks apply. Full T&Cs apply.

New Casilando players can get a 100% first deposit bonus up to £100 as well as 20 bonus spins. It’s a generous offer as some UK welcome promotions don’t offer as much.

All you need to do is deposit up to £100 initially and you’ll get those funds matched in full. You’ll also get 20 free spins on Book of Dead. It’s a very popular slot and many top UK welcome bonuses tend to offer spins on either this game or Starburst.

Please note that the minimum deposit for this welcome offer is £10, which is a common amount among many UK operators.

How to Claim the Welcome Offer

Key Bonus Terms & Wagering Requirements

• 18+ New players only.
• Min deposit £10.
• 20 Bonus Spins valid on Book of Dead.
• Bonus funds are 100% up to £100.
• Bonus funds + spin winnings are separate to cash funds and subject to 35x wagering requirement.
• Only bonus funds count towards wagering contribution.
• £5 bonus max bet.
• Bonus funds must be used within 30 days, spins within 10 days.
• Affordability checks apply.
• Full T&Cs apply.

These terms are fair and attainable in comparison to other top bonuses in the UK. The wagering is sometimes quite high at 40x or 50x, so it’s nice to see Casilando has them set at a realistic 35x.

Another positive is that there are no payment exclusions. Many promotions can exclude e-wallets for example, but every choice is covered here.

Promotions for Existing Casilando Casino Players

Promotions come and go throughout the year at Casilando. In the past, they’ve had prize draws, no deposit bonuses, and free spins offers. At the time of writing, there’s just the welcome offer and their appealing loyalty points program.

Turn Loyalty Points into Cash

Players are automatically enrolled in the loyalty programme upon signing up. Once you’ve entered your Casilando login, go to ‘Account’ and then click ‘Loyalty Points’ to see how many points you currently have.

Every time you spend money, points will be accumulated. These can then be exchanged for cash. 250 points are equivalent to £1, and there’s a daily maximum of 10,000 points that you can redeem.

For every £10 you wager, here’s what you can expect in terms of returns:

Not all UK casinos offer a loyalty programme, so this is another advantage Casilando has over the competition.

Discover Over 1200 Games

With 1200+ games to pick from, Casilando outshines some of the best-known UK casinos with the amount they offer.

You’ll find all of the top titles listed from an incredible list of 113 software providers. This is one of the largest game libraries we’ve come across. This casino’s variety of games is one of the best in the industry.

You can access most slots without the need to deposit any funds. This is useful if you just want to get a feel for how a slot looks and whether the game mode interests you. However, some titles are not accessible without a funded account.

What sets Casilando apart from many other UK sites is how simple they make it for players. It’s easy to find your favourite games. In their navigation bar, they list games by the following categories:

• Top games
• New games
• Slots
• Live casino
• Table games
• Jackpots
• Other games
• Providers

With over 1000 slots, 40 jackpots, and plenty of live table games, Casilando casino caters to all players.

Minimum and Maximum Bets Per Casino Game

100+ Software Providers

Casilando casino lists games from over 100 suppliers, which is well above average in comparison to other top UK sites.

Big Time Gaming offers the most games, closely followed by the likes of leading software companies Play’n GO and NetEnt. Other top providers available to players include:

• Microgaming – Top games like Games of Thrones and Mega Moolah are available.
• Big Time Gaming – The creators of Megaways slots and Megaclusters.
• Push Gaming – Increase your multipliers with Jammin’ Jars.
• IGT – Suppliers of the popular Cleopatra slots.
• WMS – 24 titles on offer including Raging Rhino Rampage and Gorilla Chief 2.
• Blueprint – The Goonies is a favourite with online casino players.
• Barcrest – Three top Rainbow Riches games are on offer.

Casilando Live Casino

Casilando list 18 options in their live casino suite. But although some of them look like games, they’re actually a gateway to the Evolution Gaming lobby that lists many variations of the following games:

There are 90 blackjack tables available, which is a huge offering when compared to many other live casinos in the industry. Although there are only 11 roulette tables, there are numerous versions ranging from £0.20 to £10,000 per bet. There are games that suit all bankrolls.

Is Casilando Safe?

Casilando Casino Security

Trusted?	Trusted?
Licence	UK, Malta, and Sweden
SSL	Yes2017
Safe since
Ever blacklisted?	No
eCOGRA member	No
2 step verification	No
Owned by	White Hat Gaming Limited

Casilando is a highly trusted casino that’s been around since 2017. Owned by reputable platform company White Hat Gaming, the site uses 128-bit Secure Socket Layer (SSL) encryption technology. This means that your data will never be compromised.

They also take responsible gaming very seriously. This gives players peace of mind as there is useful information and helpful links if you ever need to control your betting.

It’s really simple to set deposit limits and even self-exclude if required. Simply head to your account and click ‘About Responsible Gambling’. With a couple of clicks, you’re able to set different limits. If you would like to close your account completely, the live chat team can do that for you quickly.

Multiple Licences

Casilando holds a valid licence from the UK Gambling Commission (UKGC). The casino also holds licences in Malta and Sweden, which highlights how trustworthy the site is.

These are three of the strictest authorities in the world, with each one having their own set of rules and regulations from licencees.

Deposit & Withdrawal Options

Casilando UK Payment Methods

Payment Method	Min Deposit / Min Withdrawal	Withdrawal Time
	£10 / £10	3-7 Working days
	£10 / £10	3-7 Working days
	£10 / £10	Within 72 hours
	£10 / £10	Within 72 hours
	£10 / £10	Within 72 hours
	£10 / N/A	N/A
	£10 / £10	3-7 Working days
	£10 / £10	3-7 Working days

The minimum deposit is £10, which is common among the best UK casinos. However, the withdrawal times are slower on average as there’s a 48 hour pending period with all payments before they’re processed.

Casilando Mobile Casino

Casilando Mobile App

Available on iOS?	Yes. iOS 9.0 or higher required.
Available on Android?	Yes. Android 4.0 or higher required.
Mobile games	1200+
Live mobile casino?	Yes
Usability	Very simple to navigate and loading times fast.
Best mobile game	Lightning Roulette
Mobile web?	Yes
Browser access	Yes. Available on all standard browsers.

As we move towards a mobile-first way of playing with online casinos, a native app is something many UK players look for with a new site. The good news is that there is a Casilando app available on both Android and iOS.

Although it doesn’t specify any minimum requirements, we tested the app on iOS 9.0 and Android 4.0 and it worked well on both.

The layout is simple and the navigation bar is the same as you’ll find on the desktop site. With a menu at the bottom of the page that gives you quick access to live chat, promotions, and a search function, we found it really easy to navigate and locate certain games.

The loading times for each game are on par with the best mobile casino sites in the UK. You’re not waiting long for slots or table games to load at all. Overall, the mobile betting experience with Casilando is as good as its competitors.

24/7 Customer Service

Casilando UK Support

Telephone number	No contact number
Live chat	Yes, 24 hours a day, seven days a week.
Response time	Up to two minutes on live chat. 1-3 hours via email.
Email	[email protected]
FAQ section	No
Languages	English

Casilando Casino offers customer support around the clock via live chat and email. There’s no phone number for players who prefer speaking to someone about their queries, though.

At busy periods, which tends to be in the evening, expect to be waiting around two minutes on live chat for someone to connect with you. During the day you are connected almost instantly.

You can expect an email reply within an hour or two, which is much better than some of the top UK casinos in comparison.

Casilando doesn’t have an FAQ section. Instead, you will need to utilise live chat or send an email.

Although this is a slight negative, it helps that the response times at this casino are great. You’re rarely waiting long for an answer to your query.

Tips & Tricks

The wagering requirements for the welcome offer are set at 35x. However, you need to pay attention to the contribution percentages. For example, most slots contribute 100% towards the wagering.

However, there are many that contribute 20% and 0%, so make sure you read the full T&Cs of the bonus before committing.

The same applies to other options. Table games are set at 10%, video poker is at 5%, and there’s no contribution whatsoever with progressive jackpot games.

Where Does the Casino Need to Improve?

Casilando offers 90 blackjack tables but only 11 roulette games. We’d like to see this UK site offer more roulette options in the future. As it stands, they offer much less than the competition.

We’d also like to see some tables available in different languages. Some UK players may prefer playing games where the live dealer speaks Spanish or German. There’s currently no choice other than English at Casilando.

It would be great to see an FAQ section added at this casino. This could save players a lot of time as they currently have to go through live chat or send an email.

Conclusion

There aren’t too many negatives to be found in this Casilando review, although an FAQ section and a few more live games could be added.

New players will find an appealing welcome offer and a solid loyalty program that’s not always found at UK casinos.

With over 1200 games to pick from, this casino caters to all players and offers a well-rounded online gaming experience to rival the best UK sites.

Casilando is rising in popularity all the time. With a good welcome bonus, plenty of games and 24/7 support, they cater to all players.

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