Casino Lab Review – Bubbling Entertainment
A new and exciting laboratory-themed UK casino with two welcome offers is a good start, but what else does this operator have in store for players?
We assess the key bonus terms and reveal how they compare to the competition with their 2800+ games and fast withdrawal times. Discover all you need to know in our Casino Lab review.
- 2.49% withdrawal fee
- E-wallets excluded from offers
- Unrealistic wagering on the live bonus
Casino Lab Welcome Bonus
New players have the choice of two welcome offers; this one aimed at video slots and a live casino promotion, which we’ll explain shortly.
First, the main Casino lab welcome bonus is 100% up to £100 on your first deposit. Not only that but you’ll also receive 300 free spins on the popular slot Reactoonz.
All you need to do is register successfully and deposit a minimum of £10 initially. This will activate the offer which you must then claim from the dropdown box in the cashier section of your account. The bonus comes with 40x wagering and players have 14 days to meet the requirements.
The other half of this Casino Lab welcome bonus is the 300 free spins. They’re all assigned to the Reactoonz slot with a 72-hour expiry date, and players will receive their first 30 straight after the first deposit. 30 free spins will then be credited to you each day for the next nine days.
When compared to new player offers from other leading UK casinos, it’s one of the best free spins bonuses on the market currently.
How to Claim the Welcome Offer
We understand that claiming a new bonus is not always straightforward. Here’s our useful step-by-step guide to make things easier.
Key Terms and Conditions
- New players only
- £10 min deposit
- £5 max bet using bonus
- 40x wagering applies
- Bonus valid for 14 days
- 30 spins will be credited instantly upon qualifying deposit then 30 per day for 9 days on selected games
- Free spins valid for 72 hours
- Max free spins winnings £100
- E-wallets excluded
- Full T&Cs apply
Live Casino Welcome Offer
If your preference is live games rather than slots, this Casino Lab bonus may be of interest.
To claim this offer, you simply need to deposit £10+ using any method apart from Skrill or Neteller. Players must then select ‘live casino’ and head over to a qualifying table. A 100% bonus up to £100 will be credited to your account which must then be wagered 40 times.
During our Casino Lab review, we found from the key terms that this offer is not as great as it initially sounds, which is a shame for anyone who prefers their live dealer games.
Only the following games will count towards the 40x wagering requirements:
- Live Roulette – 10%
- Live Blackjack – 5%
- Dream Catcher – 10%
The low percentages make it much more difficult to meet the terms as none are anywhere near 100%. When compared to others on the market, the best casino bonuses don’t have turnover requirements this low, so it’s this offer is a little underwhelming.
Nonetheless, it’s still a great chance to try the qualifying games that have been listed. Realistically, you won’t reach the wagering requirement target, so use this promotion to familiarise yourself with a number of roulette and blackjack titles.
Live Casino Bonus Terms
- New players only
- Only one welcome offer per customer
- Minimum deposit £10
- Bonus to be used on Live Roulette, Live Blackjack, Dream Catcher only
- 40x wagering
- Skrill and Neteller deposits excluded
- 14-day expiry
- Max stake per bet is £30
- Wagering contributions apply
- Full T&Cs apply
Casino Lab Bonus Offers for Existing Players
At the time of writing this Casino Lab review, there were three ongoing promotions for loyal players:
The number available sits in the middle when compared to other top UK sites; This casino isn’t leading the way but they offer enough appealing promotions to keep players entertained. Let’s expand on all three for you.
Pragmatic Play Prizes up for Grabs
The first bonus offers a weekly prize pool on Pragmatic Play games worth up to £125,000. There’s also the chance to win multiple prizes with Drops and Wins.
Players need to opt-in to selected games to take part in the weekly tournaments or daily prize drops. The qualifying games are:
- Wolf Gold
- Mustang Gold
- Sweet Bonanza
- John Hunter & the Tomb of the Scarab Queen
- Great Rhino Megaways
- John Hunter & the Book of Tut
- The Dog House
- The Dog House Megaways
- Wild West Gold
Leaderboards, daily cash prizes and tournament terms can be found in the selected games. All you need to do is play them for a chance to win. The more winning spins will see you climb the leaderboard and cash prizes will drop randomly throughout the day.
Not many UK casinos offer this type of bonus, and one great benefit to any bonus winnings is that there is no wagering attached.
25% up to £100 Bonus + 10 Free Spins
Named the weekly ingredient delivery, this Casino Lab bonus is available to any player who has met the following conditions:
- Made two or more deposits since opening their account
- Deposited £20 or more within the last seven days
Simply deposit £10 or more and receive a 25% bonus up to £100 plus 10 free spins. Much like the welcome bonuses, this one also comes with 40x wagering and must be completed within 14 days. Please check out the full T&Cs if you would like to know more.
25% up to £100 Bonus
The third Casino Lab bonus gives players 25% up to £100 on their next deposit. All you need to do is add funds to your account to qualify. There are no additional conditions to meet and it can be claimed once a month.
Some casinos will offer a similar promotion for existing players, but it’s rare to see two like these from one operator. It certainly makes the promotions stand out and it’s nice to see this particular bonus repeated on a monthly basis.
Casino Lab Newsletter Promotions
Players can subscribe to email updates to stay informed about any upcoming offers. These are sent by the operator every few days, so there’s often a new and personalised bonus available to loyal customers.
The type of promotions don’t always change, but the games associated with any new bonuses might differ. Some may also come with a Casino Lab bonus code attached, which you’d need to enter to claim the offer.
Over 2800 Games Available
With over 2600 slots and 200+ other games to choose from, this casino has a library that’s larger than a lot of other operators in the industry. From roulette and blackjack to progressives and Megaways slots, they cater to all types of players.
It’s easy to locate the games you like as the navigational menu is split into the following categories:
- Hot Games
- Slots & Jackpots
- Live Casino
- Casino Games
- Game Providers
The separate section for game providers is extremely useful for players. Here you’ll find a list of suppliers in a menu above the games. Selecting one will list games from just that provider, which helps as many players like to play slots from a certain brand such as Microgaming or NetEnt.
Not all operators give players the ability to filter by provider either, so it’s nice to see this casino thinking about their customers.
Another plus for Casino Lab UK players is that many slots can be played in demo mode with the exception of jackpot games. But it’s worth mentioning here that you must be logged in to access FreePlay. If you hover over one of the slots, you will see ‘Try’ if you’re logged in.
Players are given £5,000 in FreePlay credit so that numerous games can be tested if needed. It gives you a great chance to find new and exciting games without using your own funds.
There are no exclusive Casino Lab games, but live chat support informed us that they do offer new iSoftBet and Microgaming slots earlier than most other UK casinos.
Games to Suit All Players
We uncovered plenty of games from low to high stakes during our Casino Lab review. The operator caters to beginners as well as veterans with a large overall selection of slots and table games.
Software from Top Providers
There are many leading game suppliers for Casino Lab UK players to pick from. Although the list might not be as long as other top sites, there’s more than enough choice and all of the popular ones are there.
The software available includes:
- Microgaming – Popular jackpot slot Mega Moolah and Thunderstruck are two leading options.
- NetEnt – Top games include Divine Fortune, Starburst, and Fruit Shop Megaways.
- Pragmatic Play – Producers of the appealing Drops & Wins slots that you can find as part of the bonuses for existing players.
- Red Tiger Gaming – Plenty of Megaways slots and daily jackpots such as Reel King Mega and Pirates’ Plenty Megaways.
- Yggdrasil – Wild Pops and Golden Fish Tank are just two of well over 100 popular Yggdrasil games.
You may across some operators that don’t offer leading titles such as jackpot slot Mega Moolah or Mega Fortune. Thankfully, Casino Lab includes player favourites like these.
Casino Lab Live Studio
Evolution Gaming is the sole supplier of live Casino Lab games. When you head to the live section on the site, a list of games awaits. But that’s not all they offer.
Select one of the lobbies to be taken to the main area created by Evolution. All available games will be listed here and it’s arguably easier to find them this way. There’s a number of options available to Casino Lab UK customers, including:
With stakes ranging from £0.10 to £5,000 per bet, they suit all bankrolls. There’s rarely a full table in the lobby as you can play with numerous people at the same time.
Looking for games in another language? There are Swedish and German-speaking tables if you prefer these.
Overall, the casino offers similar games to many other top UK operators due to the supplier being solely Evolution. Although there’s ample choice, it would be great to see more variety with live game providers.
Casino Lab holds licences in the UK and Malta as part of Genesis Global Limited. The operator also keeps player data safe and secure with 128-bit Secure Socket Layer (SSL) encryption technology.
Although automatic verification is possible, you could be asked to send in some documents to confirm your ID. You’re not being singled out here as this is standard practice for many UK casinos to ensure you are who you say you are.
During our Casino Lab review, we saw that they take responsible gambling very seriously, as do we. If you head to your account, there is a dedicated section listing important information around responsible gaming.
You can also find a link to this area in the footer of the website alongside their terms and conditions. Make use of the following tools to stay in control of your betting:
- Deposit limits – Set daily, weekly, and monthly amounts.
- Wager limits – Specify the maximum wagering limit per day, week or month.
- Loss limits – Set your maximum loss limit per day, week or month.
- Session limits – Enter a time in minutes where you will be logged out if your game time exceeds this limit.
- Account closure – You don’t have to specify a reason, although the question is asked if you’d like to let them know. You can close your account in only a few clicks, which is very efficient and good to see.
- Self-exclusion – You can take a break from playing anywhere between 24 hours and permanently.
Everything on the page is easy to understand, but please don’t hesitate to get in touch with a customer support agent via live chat or email if you’re ever in need of some assistance.
Licenced in the UK
Casino Labs holds a UK licence as well as a Maltese one. They are two of the toughest jurisdictions in the world. It reaffirms how trustworthy and reputable the operator is by consistently adhering to the strict regulations set out by these regulatory bodies.
As with all top UK casinos, this operator uses Random Number Generators (RNGs) and has their games regularly audited by independent testing agencies such as eCOGRA or Technical Systems Testing (TST).
This casino is above average when compared to other leading operators for their payment availability. As well as being a PayPal casino, they have other popular e-wallets such as MuchBetter, Apple Pay, Skrill and Neteller.
One major drawback that lets this operator down are the Casino Lab withdrawal fees. Every option incurs a 2.49% handling fee, with the minimum cost set at £2.99.
UK casinos rarely charge players for withdrawing nowadays, so this is certainly an area they should really considering improving.
It’s also important to point out the Casino Lab withdrawal time. They state on their site that most payouts are instant. But this doesn’t include the 2-4 hours processing time that comes with every transaction, so please bear this in mind.
To control your funds, Casino Lab has a useful feature knows as ‘Reserve It’. Players can put real money into a reserve wallet, which means you will not have direct access to it while playing games. This helps you stay in control and keep your money safe.
Casino Lab App and Mobile Betting
When the operator launched in 2020, they only had a mobile site available as the app on Android and iOS was still in development.
We’re pleased to confirm that there is now a Casino Lab app on Android. At the time of writing, there isn’t one yet on iOS, but we’ve been informed that an app for Apple users is coming in the near future.
It works in the same way as the mobile site, but you’re able to store your login details on the app to speed the process up a little.
Mobile and desktop players both have access to the same games and promotions, but it’s arguably a better experience on smaller screens due to the sharp HD graphics and overall convenience.
The operator knows that trying to find your favourite games in a list of over 2800 titles can be overwhelming. Thankfully, there is a useful search bar in the middle of the homepage on the app and mobile site. Type in the name of a game and the results will populate as you’re typing.
Regarding the overall feel of the app and mobile site, the navigational menu at the bottom makes it very easy to get navigate to different parts of the site.
Furthermore, there’s an additional dropdown menu in the top-left where you can find support information and account details and promotional offers.
What you’ll also notice on the app and mobile site is a circular icon with the word ‘Reserve’. This reserve wallet works in the same way as desktop, which we’ve explained above.
Round the Clock Customer Service
Casino lab live chat is available 24/7 and we’d recommend this as your first port of call if you have any questions that require a more complex answer.
However, it’s important to note here that you are always greeted with a bot initially at Casino Lab live chat. It’s hit and miss whether you will get to speak to a real person, and the bot tries everything it can to answer your questions.
We tested live chat at different times of the day and was able to get through to someone four times out of 10 attempts. We had more luck in the late afternoon compared to mornings and weekends.
For more common queries, there’s an in-depth FAQ section available. This can be found by heading to the main menu and selecting the ‘Support’ tab.
It may look like a short FAQ area initially as it only displays a few questions. But once you start to type your query in the search box, many more options appear. It’s a comprehensive set of Q&As and up there alongside some of the best FAQ sections on the market.
Other ways you can get in touch include phone on 0800 7555348 and email at [email protected] The Casino Lab contact number is also free of charge to call.
Tips & Tricks for UK Players
By using your Casino Lab login, FreePlay instantly becomes available on all slots with the exception of a few progressives like Mega Moolah. Players can use demo mode to test new games. Not every UK operator has FreePlay available, so it’s nice to see it included here.
E-wallets are excluded from the welcome offer, so please use an alternative method initially. A debit card is a suitable option for example. You can then switch to using an e-wallet from your second deposit onwards if you wish.
Our Casino Lab review uncovered a unique feature that we’ve not seen at other UK sites – a reserve wallet. If you don’t want easy access to funds whilst your playing games, you can put what you don’t want to spend into your reserve wallet.
This is a good way to control your spending and it also keeps your funds safe and secure.
Where Does the Casino Need to Improve?
We didn’t come across too many negatives during our Casino Lab review, but the ones we did find were quite significant. One area we’d like to see improved as soon as possible is the fees for sending funds back to your account.
There’s currently a 2.49% fee for a Casino Lab withdrawal using any method, which would almost certainly put many customers off. There aren’t many UK operators charging a withdrawal fee these days, so we’d like to see this made free or at least significantly reduced.
It would be good to see restrictions lifted on the payment omissions regarding bonuses. We know that some casinos excluded e-wallets from their promotions, but accepting at least PayPal for example could encourage more players to potentially sign up.
There’s a mobile app on Android but not yet on iOS. We’ve been advised that there will be one in the near future though, which is great news for Apple users.
Evolution is the only provider at their live casino. Many top sites have more live game variety with additional suppliers. It’d be nice to see this casino follow suit in the future.
Finally, the live Casino Lab welcome bonus is quite poor. On the surface, it looks like any other promotion you’d see on other sites. However, the terms are unrealistic due to the wagering contributions only being a maximum of 10%.
We’d like to see them improve on this as it effectively turns the 40x wagering into 400x, which is not ideal.
For those looking for a casino with a unique theme and a solid welcome bonus, this operator should be considered as it offers players a well-rounded betting experience.
With over 2800 games to choose from, new and experienced players should have no trouble finding something they like. The Android app is easy to use, and the site in general is well laid out.
Overall, it’s arguably one of the best Genesis casinos on the market, with measures in place to ensure players always bet in a safe and secure environment. We hope you’ve found this Casino Lab review useful. Good luck with your bets.
What is the Casino Lab bonus for new players?
There are two Casino Lab welcome bonus offers for new players. One is a £100 matched deposit bonus with 300 free spins. The other is a live casino promotion where your first deposit is matched up to £100.
Please note that you can only choose one of them, so pick whichever suits you best.
Is there a Casino Lab no deposit bonus?
A Casino Lab no deposit bonus isn’t currently available to players. However, in addition to the welcome offers, there are numerous promotions for existing players once registered.
How fast is the Casino Lab withdrawal time?
The Casino Lab withdrawal time can be very fast, with some payouts hitting your account within hours. E-wallets can also reach you instantly once the withdrawal has been processed.
Is Casino Lab live chat 24/7?
Yes. Casino Lab live chat is a 24-hour operation every day of the week. It’s worth noting that a support agent is not always available to help. If you ever experience this, you’ll be asked to fill in a contact form instead.
Is Casino Lab secure?
Casino Lab is a completely safe and secure UK casino to play at. The operator is fully licenced in the UK and Malta, which are two of the strictest regulatory bodies in the industry. They constantly demonstrate fairness and player safety to the highest levels.
Is there a mobile app for Casino Lab UK players?
There is a Casino Lab app for Android users, but one is not yet available on iOS. However, we’ve been advised that it will be available soon. In the meantime, the mobile website works well as an alternative.