Mansion Casino Review – A Thrilling Experience
Mansion is a leading UK online casino. With an appealing £200 welcome bonus and a unique VIP program for loyal players, it’s easy to see why. But what else makes them stand out?
With previous awards for online casino of the year and most responsible operator, first impressions are good. In our Mansion Casino review, we reveal why they’re a trustworthy choice.
- Welcome bonus unavailable on iOS app
- Slow withdrawals
- Lack of other promotions
- Mobile app can be slow
Welcome Bonus up to £200
New players can get the Mansion Casino welcome bonus by signing up and depositing a minimum of £20. You’ll then receive a 100% matched deposit up to a maximum of £200. But please note that PayPal deposits are excluded from this promotion.
When compared to other offers out there, this bonus is quite generous as many have limits set at £50 or £100. The wagering is also realistic at 40x and players have 30 days to use it, which is very reasonable.
After depositing the minimum of £20, a pop-up notification will appear for you to either accept or decline the bonus. Make sure you don’t accidentally decline it as it cannot be added at a later date.
Players can then proceed to play through the Mansion Casino bonus to meet the wagering requirements. Once this is achieved, any potential winnings can be withdrawn. Some games count more towards the target than others, so make sure you’re always playing those that contribute 100%.
How to Claim the Welcome Offer
We understand that claiming a bonus is not always as simple as it seems. Here’s our useful step-by-step guide to make things easier.
This is a straightforward bonus to claim, and players shouldn’t have any issues if they follow the above steps.
Make sure you use a payment method other than PayPal and ensure your first deposit is £20 or more. Some methods allow deposits of £10, so remember to add £20 if you want to claim the welcome offer.
Not all games will count 100% towards the wagering requirements. For example, roulette is set at 25%, which means that it will take you four times as long. Here’s a full table of the percentages set for the Mansion Casino welcome offer:
|Game Category||Contribution (%)|
|Pai Gow (all varieties), Red Dog||25%|
|Casino Hold'em (all varieties)||25%|
|Roulette (all varieties including Wild Vikings and Wheel of Light)||25%|
|Baccarat (all varieties)||20%|
|Blackjack (all varieties excluding Blackjack Switch & Pontoon)||20%|
|Craps (all varieties), Sic Bo (all varieties)||20%|
|Video Poker (all varieties)||20%|
|Blackjack Switch , Pontoon (all varieties)||5%|
|Lucky Wheel (Spin a Win)||5%|
|All double options on slots, Video Poker (all varieties) & Hi-Lo (all varieties)||0%|
|Jacks or Better, Fortunate Five (all game types), Gold Rally, Everybody’s Jackpot, Dead or Alive, Blood Suckers||0%|
|All other games||100%|
Welcome Bonus Key Terms & Conditions
- New customers only
- Minimum deposit £20
- No promo code required
- Maximum bonus £200
- Wager 40x before withdrawing
- Game weighting applies
- Max bonus betting limit – slots: £5, other games: 10% of the bonus amount
- Payment restrictions apply
- Full T&Cs apply
Other Mansion Online Casino Bonuses
At the time of writing this Mansion Casino review, there were only two other ongoing promotions aside from the welcome bonus. It’s an area that this operator needs to work on as many competitors are offering a lot more.
The first additional bonus is their Wild Wednesdays offer. Simply deposit £20+ with promo code HUMPDAY initially. Then use five loyalty points to enter a £20 prize draw.
The second promotion is a loyalty program, which some casinos don’t have. Let’s expand on this in more detail.
Exchange Loyalty Points for Cash
Real money players can earn points as they play with Mansion Casino’s unique loyalty scheme. These points can then be exchanged for cash. The casino believes in rewarding their customers each time they play, and this goes some way to making up for the lack of other promotions.
Building up loyalty points is simple. You earn them simply by playing games. Each type of game is different in terms of how many points you receive:
|Games||Bet (£) Needed for One Loyalty Point|
|Arcade / Asian Games||£20|
|Poker and other card games||£40|
|Craps or Sic Bo||£200|
|Blackjack Switch / Surrender||£200|
Looking at the table above, you’ll earn points quicker by playing slots as it’s one point for every £20 spent. You’d need to play Craps or Sic Bo ten times as much to earn the same number of points, so please bear this in mind.
There are seven bonuses available depending on your loyalty level. As the casino states on its site, by saving your points and spending at the higher levels, you will get more cash for the, as shown in the table below.
|Points Level||Cash Bonus (£)||Cost (Points)|
It’s not clear how much you need to play to work your way through the levels. We did reach out to customer support and they just advised that the more you play, the quicker you’ll move up levels from bronze to silver, gold, and platinum.
Become a VIP
This isn’t a promotion as such but more of a reward for being a loyal customer. Becoming a Mansion Casino VIP is by invitation only, and there are no specified targets to hit in order to gain entry.
The VIP team regularly review accounts, and an account manager will be in touch if you match their undisclosed criteria.
Some of the perks include:
- Regular deposit bonuses
- Faster withdrawals
- 24/7 customer service
- Exclusive promotions
- 24/7 dedicated VIP team
- Personal VIP account manager
- Loyalty level welcome bonuses
- Special gifts
If you want to join the VIP club, we recommend just playing as you normally would and seeing if someone gets in touch down the line. There are five different levels, but we couldn’t find out the thresholds for each as it’s all a bit secretive.
The higher up you are, the better the rewards will be. The five levels are:
- VIP Elite
Many top UK casinos may have one or the other, but it’s quite rare to see both a loyalty scheme and VIP program offered.
Discover over 1200 Top Games
With over 1200 Mansion Casino slots and table games to pick from, players can enjoy a well-rounded experience.
But although there is plenty of choice, the number available is less than some of the leading operators who offer well over 2000 games.
Furthermore, a few of the most popular titles are missing, which is because their range of software providers isn’t as varied as other casinos.
Nevertheless, there’s still ample choice as well as over 100 jackpot slots with large daily prizes on over half. Mega Fortune and Mega Moolah are two top picks with millions of pounds up for grabs.
In terms of the layout, it’s very easy to find the different types of games with the inclusion of a helpful navigational menu. It’s made up of eight sections:
- Recently played
- Top games
- Live casino
- Daily jackpots
- Table games
There’s even a search bar to the right of the navigational menu, making it easier to find what you’re looking for. Simply begin typing the name of the game and it will automatically appear as a search result if the casino has it.
Another great benefit is being able to filter games by software provider. Not all operators have this, but it makes a huge difference to those who prefer games from particular suppliers. The filter can be found next to the search bar.
There are no exclusive Mansion Casino games listed, which is a slight negative as many players enjoy the unique and individual titles.
As part of our Mansion Casino review, it was important to find out why. We consulted live chat and they advised us that they continue to use third party providers and won’t be looking to create their own games in the near future.
Bet Low to High Stakes
It’s useful to understand the limits for the most popular casino games. Here’s our helpful table that details the minimum and maximum stakes for slots, blackjack, roulette, baccarat, and poker.
Top Software Providers
Although you can’t search by provider, the available filter enables you to list games by supplier. There are over 30 available for UK players, including:
- NetEnt – Top picks include Starburst and Street Fighter II.
- Microgaming – Over 100 titles from this supplier including Mega Moolah, Lucky Riches, and Games of Thrones.
- Blueprint – Crypt of the Dead and Eye of Horus Gambler are two popular choices.
- Playtech – Over 200 slots and numerous live casino games to choose from.
- Pragmatic Play – Creators of top slots such as Joker King, Eye of the Storm, and Fruit Party.
At the time of writing this Mansion Casino review, there are exactly 33 software providers supplying games to players. We’d like to see Push Gaming and IGT added in the future as Jammin’ Jars and the popular Cleopatra slots are currently missing.
Mansion Live Casino
Mansion Casino UK players will be greeted with Playtech games on arrival in the live lobby. They are the sole suppliers of games here, which differs from the norm as most leading operators offer Evolution titles.
They supply some of the best games in the market such as Monopoly Live and Crazy Time, so it’s a shame Mansion doesn’t offer Evolution titles. However, there are more than enough Playtech options to choose from.
Here’s how many Playtech games are listed at Mansion’s live online casino:
- 25 roulette tables
- 28 blackjack tables
- 15 baccarat tables
- 11 game shows
- 3 poker tables
The number on offer is below average when compared to other top live casino sites. Many of the leading operators will offer well over 100 live titles, but this is down to Evolution listing so many.
Every live Playtech game is listed here in 4K and high definition. Some of the most popular include Buffalo Blitz Live Slots and Adventures Beyond Wonderland.
Safety and Security
Keeping personal information secure is one of the main prerequisites when players are looking for a new place to play. Rest assured Mansion online casino is completely safe.
Launched in 2004, this casino has 128-bit encryption technology in place which ensures no sensitive information is ever compromised.
Furthermore, their games are regularly tested by independent auditors such as eCOGRA and iTechlabs to ensure complete randomness and fairness. It adds an extra layer of security and peace of mind for Mansion Casino UK customers.
The automatic logout feature on the app is a good security addition. If you’ve been inactive for five minutes, you will be asked to log in again. This reduces the chance that your account will be used by anyone else if you ever put your device down and move away from it.
Award-Winning Online Casino
Mansion has picked up numerous accolades over the years. The awards emphasise their trustworthiness and how respected they are as a brand in the industry.
As well as being a good overall casino, the operator’s also been singled out for great customer service and doing important work around betting responsibly. Some of the most recent honours include:
- Online Casino Operator of the Year 2018 at the IGAs
- Most Responsible Online Gambling Operator at the 2018 CFI Awards
- Employee Wellbeing at the 2019 WiG Awards
- Best Customer Service Company 2020 at the IGAs
Advocates of Responsible Gambling
An area they take seriously is responsible gambling, as do we. They’ve won awards in recent years for most responsible gaming operator and there’s a dedicated page on this subject that can be found in the footer of the site.
It’s really easy to understand and contains links to charitable organisations like GamCare if you ever need to know where to find this information.
Some helpful responsible gambling tools that can be utilised include:
- Reality checks – This will remind you of the duration of your gaming session.
- Deposit limits – Limits can be set up over the period of a day, a week or a month.
- Time outs – Players can choose to temporality close their account for between 24 hours and six weeks.
- Self-exclusion – A simple click of a button on the responsible gaming page will allow to self-exclude. Simply add your username and email address when prompted. The option can last up to five years.
- Account closure – Works in the same way as self-exclusion but you must add a reason for the closure.
Mansion online casino has held a valid licence from the UK Gambling Commission for nearly 20 years. They also hold one in Gibraltar, which allows the company to branch out into other countries.
Both have their own set of rules and regulations, which Mansion has adhered to for a long time. Satisfying such a broad range of conditions whilst demonstrating fairness, safety, and security proves this operator can be trusted.
It’s great to see so many payment options available. They offer more variety than many of their competitors and also focus on mobile with the inclusion of popular e-wallet MuchBetter.
Boku used to be an option but it’s not available anymore, and customer support informed us that payments like Apple Pay and Google Pay could be added in the future. It’s a little disappointing not to have these popular choices available now as a lot of the top casinos have at least one listed.
With a few methods, the minimum deposit of £20 is a little high compared to most other casinos where it’s £10. If you’re a low stakes player, a value this high can put you off, but, thankfully, there are alternative options at the lower £10 value.
Our main observation during this Mansion Casino review was the withdrawal time. It’s a lot longer than the best on the market. Some sites will pay you out within hours, but standard timeframes at Mansion are between 24 hours and eight working days.
Mansion Mobile Casino
There is a dedicated Mansion Casino app for Android and iOS users. Both can be downloaded from their respective App stores, but make sure your device meets the minimum requirements listed in the table above for it to run smoothly.
The app is very easy to use. However, during our review, we found it took a while to load and respond at times. The mobile website is more responsive, but it’s laid out in the same way as the desktop site, which makes it trickier to navigate on a smaller screen.
The navigational menu on the app is easy to use, and there are search and filter functions available that you’ll also find on the mobile and desktop sites.
All games are fully optimised for smartphones and tablets, which makes for a pleasant experience on the go in 4K and HD.
Overall, the Mansion Casino app is a useful addition for any player betting on mobile, although beware of the occasional delay when loading some pages.
It’s certainly not as responsive as some of the best apps in the industry, but there’s always the option of the quicker mobile site if you’d prefer.
24/7 Customer Service
Nowadays, 24/7 live chat is a prerequisite for players when deciding on a new UK casino to register with. We’re happy to confirm that customer support at Mansion is available 24 hours a day, seven days a week.
They’ve made it really easy to contact them via live chat too, which is great and no doubt one of the many reasons why they were crowned ‘Best Customer Service Company’ in 2020.
Simply select the speech bubble next to your balance to open the chat window. You can then begin speaking to one of the support agents immediately.
It was important to test the knowledge of the support agents during our Mansion Casino review to give you a better understanding of the overall picture. We’re pleased to report that they’re very knowledgeable, albeit a little robotic at times with their replies.
On the main navigational menu, there is a ‘Support’ option. Selecting this will take you straight to their FAQ section, which covers all of the basic questions and answers. It’s not as in-depth as some of their competitors, but the most common queries are listed.
Tips & Tricks
PayPal is excluded from the welcome offer, so make sure you use any other method initially if you want to claim the Mansion Casino bonus. Please also make sure your first deposit is at least £20.
When building your loyalty points, try and play games that give you more for your money in return if possible. For example, you’ll earn loyalty points quicker playing slots than you would Sic Bo.
Deposit using an e-wallet after claiming the welcome bonus. This is because of the lower minimum deposit and withdrawals amounts for popular options like PayPal and Neteller.
Finally, stick to games that contribute 100% towards the bonus wagering. Playing any under this threshold will take you a lot longer to meet the set requirements.
Where Does the Casino Need to Improve?
As mentioned, payouts are slow, especially via a debit card. We’d like to see the Mansion Casino withdrawal time dramatically improved in the future to move in line with the best in the industry. Some UK sites offer them instantly and many others within hours.
Furthermore, popular payment options such as Apple Pay and Google Pay are currently missing. We’d like to see these added soon as many of the leading UK casinos have them. As we move to a mobile-first way of betting, it’s important for players to have these available.
The £20 minimum deposit value for debit cards is high. This is a very popular deposit option, so lowering it to £10 could mean that it doesn’t potentially put those who prefer lower stakes off.
Adding Evolution as a Mansion live casino provider would be beneficial. At the moment, so many top games are missing, it could put some prospective players off.
Although Playtech offers some great options, there aren’t as many live games available as other top casino sites. The best offer well over 100, whereas this operator is currently in double figures.
The addition of exclusive games would be great in the future. Not too many sites have them, so having some unique titles would set them apart from others.
While there’s a good loyalty program in place, there’s a distinct lack of other promotions. Some of their competitors go above and beyond by offering daily bonuses such as free spins and slots tournaments. It would be great to see something similar at Mansion to give players more choice.
Our Mansion Casino review has uncovered plenty of great points but also some areas for improvement. Their loyalty program is a great benefit, and it’s good to see popular payment options such as PayPal and MuchBetter available to players.
Begin your journey with a generous welcome bonus at one of the most trustworthy casinos around. Good luck with your bets.
What is the Mansion casino welcome bonus?
The Mansion casino bonus for new players is a 100% matched deposit of up to £200. It’s a generous offer that comes with some important terms and conditions. We outline these in our review.
How long does Mansion casino take to payout?
The Mansion casino withdrawal time is slow compared to other top operators. You can be waiting up to eight working days with some methods. We highlight which options have the fastest payout speeds in our review.
Is Mansion casino legit?
Mansion casino is a completely safe and secure betting environment. They’ve won numerous awards and are fully licenced in the UK.
Is there a Mansion casino app?
Yes. There is a mansion casino app for Android and iOS users. Both have minimum requirements but work well and are very easy to use. But note that there’s a very important point for iOS users that we mention in our review.
Is Mansion casino live chat 24/7?
Yes. Anyone who wants to ask a question or resolve a query can get in touch via Mansion casino live chat 24 hours a day, seven days a week. Response times can vary slightly depending on the time of day.